M Mart Orders: Pickup, Cancellation & Refunds

ចូលជាធរមាន 27 តុលា 2026 · ធ្វើបច្ចុប្បន្នភាព 24 តុលា 2026 · កំណែ 1

ទំព័រនេះមានតែជាភាសាអង់គ្លេសសិន រហូតដល់ការបកប្រែជាភាសាខ្មែររបស់វាត្រូវបានផ្សព្វផ្សាយ។

These terms apply to orders you place in M Mart in the MSuper app. They are part of our Terms of Service. "We" means META TECH CO., LTD., which runs MSuper.

1. How ordering works

Every order is collected in person at the M Mart store you chose. We do not deliver.
Each basket belongs to one store, and shows that store's prices and stock. If you switch to a different store, your basket is re-priced, and anything that store does not stock is removed.
You can ask for your order as soon as possible, or pick a time within the next 24 hours. The time tells the store when you plan to come; it does not guarantee the order will be ready by then.
The ready time the app shows is an estimate.
Check the store's opening hours, shown in the app, before you order. An order placed while a store is closed is prepared after it opens.

2. Prices and paying

Prices are in US dollars and include VAT. There are no service, bag or packaging fees, and no minimum order.
You pay with your M Giftcard, and confirm with your PIN. Cash, cards and KHQR are not accepted for app orders.
You pay when you place the order. If your M Giftcard balance is too low, the order is not placed and nothing is taken.
You pay the prices in force when you place the order. If a price or an offer changes while you are checking out, the app tells you the new total and asks you to confirm it before anything is taken.
You can order up to 99 of any item and up to 50 different items in one order.
We check stock when you order, but cannot hold it for you. Something can run out before we pick your order (section 5).

3. Following your order

Your order moves through Order received, Preparing, Ready for pickup and Completed. We send you a notification at each step.
Your order, its receipt and what you paid are in the app under Activity. If your account has an e-mail address, we also e-mail you a receipt.

4. Collecting your order

At the counter, swipe Pickup order in the app to show your pickup code, and give it to our staff.
Swipe only when you are at the counter. Swiping marks the order as collected.
Anyone with your pickup code can collect your order, so keep it private.
Check your order at the counter before you leave.
Collect your order within 3 days of it being ready. We remind you on the last day. If it is still not collected the next morning, we cancel the order and refund it in full to your M Giftcard.

5. If something runs out

At checkout, you choose for each item what should happen if it is out of stock:

Remove the item (the default) — the rest of your order goes ahead, and you get back what you paid for that item, including its share of any discount. It goes back to your M Giftcard when you collect the order, and we tell you before you arrive.
Cancel the whole order — we cancel it and refund you in full straight away.

If every item in your order runs out, we cancel it and refund you in full. We never swap in a different product.

6. Cancelling an order

You can cancel an order in the app while it shows Order received. The full amount goes back to your M Giftcard straight away.
After the store has started preparing it, ask at the counter or contact us.
We may cancel your order if items run out (section 5), if it is not collected (section 4), or if something goes wrong on our side. We then refund you in full.
When an order is cancelled, the M Coins it earned are taken back. If you used a promo code, that use of the code is not given back.

7. Refunds

Refunds for app orders go back to your M Giftcard, because that is how you paid. A cancellation is refunded straight away; items removed because they ran out are refunded when you collect. M Giftcard value cannot be exchanged for cash (see the M Giftcard Terms).

8. Problems after you collect

If something is missing, damaged, not what you ordered, or past its date, tell our staff before you leave, or contact us within 24 hours for fresh food and 7 days for other items. Give your order number and, if you can, a photo.
We will replace the item or refund it to your M Giftcard.
This does not affect your rights under Cambodian consumer-protection law for goods that are faulty or not as described.

9. Alcohol and tobacco

Alcohol is sold only to people aged 18 or over. Before you can buy it, MSuper asks for your date of birth, and we sell it only when the date of birth saved on your account shows you are 18 or older. Once saved, your date of birth cannot be changed in the app; if it is wrong, contact us. If it shows you are under 18, the app does not show you alcohol at all.

Our staff will check your photo ID when you collect an order with alcohol in it. If you cannot show it, we will not hand over those items, and we will refund them to your M Giftcard.

Tobacco is not sold in MSuper.